Coleman Comes Through

17 May

Last year we bought a propane powered Coleman camping lantern at REI for one of our camping excursions. The first time we used it, though the glass globe cracked. At first we weren’t even sure if it was cracked or there was something on the glass but our friend “Uncle” Andy did the honors of touching it to check; it turns out it was not only cracked but also hot enough to alter finger prints. It was a painful lesson.

When we got back we went to REI to see about getting a replacement glass, and they said that while they do carry it, they were currently out of stock. Fall and winter came and the lantern with the broken glass sat forgotten in the basement. We finally have another camping trip on the horizon so I figured it would be a good idea to address this issue again.

I dug up the box and then I went online and found the Coleman customer service number, my faith in well established American companies bolstered by my recent experience with Weber barbecues. I called up and explained what had happened and that I wondered if this might be covered under warranty. The guy at Coleman listened and then replied, “Well, no that’s not normal. You certainly should not have to replace the glass on your lantern each time you use it! We stand behind our products and of course we’ll be happy to send you a new one, free of charge.”

So, after taking my information he promised it would be packed well so it we didn’t receive the next one pre-broken.
Today when I got him there was a box waiting for me with GLASS stickers all over it. Our new globe had arrived! I brought it inside, unpacked it from its bubble wrap cocoon and sure enough, it had arrived in one piece, so I got to work swapping out the globe.

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Now our little lantern is as good as new and hopefully this globe will last as long as the lantern does.

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